Meet TAPIA.
The intelligence behind TAP Express that guides every conversation: quotes, tracking, city coverage and human support, always with context.
What she does today
- Opens the 3-step quote and checks whether the city is in the network.
- Takes you to the tracking portal.
- Shows on the map which branch serves each city and on which days.
- Forwards you to the team's WhatsApp with a summary of the conversation.
What she never does
- Make up prices, delivery times, delivery status or branches.
- Promise integrations that do not exist yet.
- Replace the person who closes the conversation.
Frequently asked questions
Does TAPIA give the freight price?
No. She registers the request with a reference number and the sales team confirms price and delivery time. TAPIA never makes up figures.
Does TAPIA work on WhatsApp?
Today she guides you on the website and forwards you to the central WhatsApp with the conversation context. Direct integration is on the roadmap.
Who replies after TAPIA?
People from the branch responsible for your city or from the central office in Presidente Prudente.
Need to ship today?
